Question

Sonos app will not correctly recognize hardware…Solution

  • 16 June 2024
  • 0 replies
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Userlevel 2

Setup…

Arc, Sub Gen2, 2 Play1, Move2…2 rooms. Mive2 in one Arc/Sub/Play 1’s in the other

Problem…Could not complete updates and room setups using the app.

After multiple attempts to update all the hardware, and have the app correctly identify room and sound assignments…and after 2 1 hour sessions with chat support, 3rd time was the charm.

The Solution…Desktop app

The support person had me reset the router, power down and power up all hardware by unplugging the power cords, and then install the Sonos app on my Windows pc. Once I went through setup using the pc, all updates and configurations got completed, and the setup carried over to the iOS app on all my mobile devices.


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