Hello,
I'm a new Sonos user with a single Sonos One connected via wifi. I was originally able to set up the speaker with the app, but have since lost connectivity between the app and speaker. However, it partially works (see below).
Network conditions: I use enterprise quality network gear. The speaker is connected to the proper SSID, has an appropriate IP, and can get access to the internet. Wifi signal is at 97%.
What works:
Alexa commands
Amazon music
What doesn't work:
Sonos app won't connect; can't configure the speaker for the room
Spotify premium can't connect
I have plugged the speaker into an ethernet port for testing and was able to use the app. However, after moving the speaker back to the proper location (that requires wireless), I have lost the functionality again (still can do "what works" above). The speaker and the app are on the same SSID and subnet.
Any ideas as to how I can get this working properly?
Thank you!
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I have this exact issue as well. Found no solution.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.
I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
I have this same problem after I upgraded to S2. How do you run diagnostics if the app isn’t running?
Then just call Sonos.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.