Hello,



I'm a new Sonos user with a single Sonos One connected via wifi. I was originally able to set up the speaker with the app, but have since lost connectivity between the app and speaker. However, it partially works (see below).



Network conditions: I use enterprise quality network gear. The speaker is connected to the proper SSID, has an appropriate IP, and can get access to the internet. Wifi signal is at 97%.



What works:

Alexa commands

Amazon music



What doesn't work:

Sonos app won't connect; can't configure the speaker for the room

Spotify premium can't connect



I have plugged the speaker into an ethernet port for testing and was able to use the app. However, after moving the speaker back to the proper location (that requires wireless), I have lost the functionality again (still can do "what works" above). The speaker and the app are on the same SSID and subnet.



Any ideas as to how I can get this working properly?



Thank you!