Hey all, 

Got a strange issue with my Gen 2 Connect Amp - I'm trying to plug in a powered subwoofer into the subwoofer output port on the amp, however it doesn't seem to be working. When I plug it in with music playing, the amp will dip the main speakers for a second and the sub will start playing, then it cuts off again and the output goes quiet. I also can't see any sub adjustments on the product page in the sonos app.

Any ideas? Anyone else seen this? 

Considering the wait time on the phone is 75 mins and the "live chat" feature in the UK is an outright lie, it would be nice to get some form of response on here.

Also, I've tried another amp and the same thing happens with that one too. Tried different cables also. 

After trying multiple amps and multiple cables to no avail, I can only assume it's another broken feature that sonos will pretend we don't need. 

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