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Hi Experts,

 

We are going to use Sonos Amp for a Hotel. we connect AMP with RJ45 to FS S3400-24T4FP switch and run sonon s2 controller. The issue is that when we want to sign in to profile app say that “Network Problem Detected --- Check your intnernet connection and try again” but have a internet connection. 

Another point is that, via Pc we can ping AMP and also find IP address of AMP in sonos app and our DHCP. 

second point; we have Fortigate firewall but there is no any policy on it. I have tested AMP behind Fortigate but still issue persist. 

 

Any help would be appreciated.

 

Best,

Ghasem 

 

 

 

 

 

 

 

 

 

 

 

Sw running config: 

SW_RDS_ETAGE3#show running-config
Building configuration...
Current configuration:
!
!version 2.2.0D build 88680
service timestamps log date
service timestamps debug date
!
!
hostname SW_RDS_ETAGE3
!!
spanning-tree mode rstp
!aaa authentication login default local
aaa authentication enable default none
aaa authorization exec default local

 

interface Null0
!
interface GigaEthernet0/1
!
interface GigaEthernet0/2
!
interface GigaEthernet0/3
!
interface GigaEthernet0/4
description Sonos
speed 100
storm-control multicast threshold 14384
!
interface GigaEthernet0/5


interface GigaEthernet0/28
!
interface VLAN1
ip address 172.16.x.x 255.255.255.0
no ip directed-broadcast
!
!
!
vlan 20
name WIFI_RDS_GUEST
!
vlan 100
name VOICE
!
vlan 101
name WIFI_APT101
!
vlan 102
name WIFI_APT102
!
vlan 201
name WIFI_APT201
!
vlan 202
name WIFI_APT202
!
vlan 301
name WIFI_APT301
!
vlan 302
name WIFI_APT302
!
vlan 401
name WIFI_APT401
!
vlan 402
name WIFI_APT402
!
vlan 501
name WIFI_LOFT_A
!
vlan 502
name WIFI_LOFT_B
!
vlan 1,20,100-102,201-202,301-302,401-402,501-502
!
!
ip igmp-snooping
ip igmp-snooping querier
!

!
ip exf
!
ipv6 exf
!
!
ip http language english
ip http server
!
!
!
!
ip sshd enable
!
time-zone tz 1 0
!
!
!!
SW_RDS_ETAGE3#


Sw running config: