Sonos alarm - snooze alert function doesnt work - can’t connect to product

  • 11 July 2020
  • 3 replies


Hi all

I found an old closed thread about this. Has there been an update about the snooze iOS alerts not working when you try to select the snooze option?

I keep getting “can’t connect to product” errors. 

Has this been acknowledged as a known defect/issue? Are there any known workarounds as it’s unusable at present.




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3 replies

I have the same issue and cannot find any help on the topic


Bump. Anyone heard anything more. 

My workaround is to have to launch the sonos app and stop the speaker that way. but the sonos push notification for the alarm doesn’t work when I try to interact with it. 

Badge +1

I found the same issue when I tried to snooze the alarm this last weekend. I’m also interested in discovering if there has been a solution created or if it’s on Sonos’ list of items to get to in the future