RMA and no Shipping Label

  • 15 July 2022
  • 1 reply

I called on 7/4/22 to start my replacement for a blown outdoor speaker that hasn’t even been used a month. It took me a week to get an RMA after endless calls and over 10 days now still waiting on a label to return it. Only answers I get is that Product support will get back to me and in a round about way the email response says don’t email us we will email you. I just need a label to return my speaker, I do not understand what can take so long and now I am the one with equipment that doesnt work.


Best answer by Ken_Griffiths 15 July 2022, 15:14

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1 reply

You may be best to speak with Sonos Sales instead, as this is mostly a user community, albeit Sonos customer support staff do have a role in the community here, but speaking direct with the Sales Team is probably more likely to get your issue resolved sooner, rather than later.

I understand that users can usually contact them via this link: