Answered

Problem with upgrade to S2

  • 3 July 2020
  • 3 replies
  • 296 views
B

I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure” 

How could I solve this?

And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?

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Best answer by pwt 3 July 2020, 12:08

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3 replies

O

When using Sonos, it says a new version is available. Great. Click the button to update. Spinning wheel happens. Then I get the nonhelpful Network Problem Detected message. 
 

yes- rebooted everything. The v1 app works fine but not the upgrade. 
 

suggestions?


 

B

Thanks! :)

pwt
Userlevel 7
Badge +20

Just download the macOS S2 controller directly from: https://www.sonos.com/redir/controller_software_mac2, and install it.

Note that you can have both S1 and S2 controller apps installed. If your speakers are all on S2, you’ll probably want to delete the S1 app.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port
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