I love Sonos, but I’m just having the worst experience with a return and I can’t seem to get any help. On April 25th after a support call, Sonos authorized a return and sent me the link. That link, however did nothing, and calling Sonos again they said that the system was being upgraded and I would have to wait. 5/13 I receive an email with a shipping label. I thought great, finally. I pack up the speaker and power cord and head down to UPS. Speaker shipped, I wait patiently.
5/17 I receive an email advising me that a shipping label will soon arrive and that I should send the speaker only...no other accessories. The email advises me to click a link to confirm my return. Head to the link, input the info click submit. ERROR. I chat with support, they say they’ve sent it off to the team and it will be 24-48 hours, keep trying in case it’s fixed earlier. I wait. After 48 hours I call support. They tell me they they have brought it to support and “don’t worry” (worry is not the emotion at this point).
Another 48 hours has passed...nothing. Still get an error. No longer have a speaker for my TV (it did function as a dumb speaker) and no idea when, how or what magic it will take for me to just confirm my return.