I have the very first generation of sonos and when I connect my iphone (either via Spotify or directly via the Sonos app) and listen til music - it sounds like an AM radio, breaking up og sound disappearing..
Answered
Old sonos - poor sound
Best answer by Airgetlam
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
+21On the App go to the system icon, bottom right. Then click on support and the submit diagnostic is there.
No this is not a common issue.
I have now submitted my diagnostics report. What happens now?
Contact/chat to Sonos Support Staff (when available) via this LINK
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.