Not connecting

  • 1 February 2021
  • 4 replies
  • 58 views

Ive recently bought a sonos boost as i would like to add more products but not until i get it working. The app sees the boost instantly but then will not connect this is a pain ive spoken to sonos i haveeven spoken to my hub provider none of them can help me, anyone have any ideas or a solution. 


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4 replies

Userlevel 7

Did you or do you have any other Sonos products wired to your router with a ethernet cable?

No i dont have any connected by cable i just have two play onesl connected wirelessly 

Userlevel 7

Do you get an error message that the Boost won’t connect?

No error message just comes up saying boost did not connect turn it off and back on and try again