Answered

Music keep stopping on SOME of my Sonos kit

  • 19 December 2020
  • 3 replies
  • 376 views
N

In the bedrooms we have sonos  Ones with alexa which all work fine. 

 

Downstairs we have ceiling speakers powered by a sonos Connect amp, which is connected wifi to a sonos boost.

 

Downstairs, we can play two or three songs then the music stops. happens on all streaming services, spotify, apple etc. happens all the time. any ideas please (and please keep the solution as un-technical as possible!!)  

 

thanks

 

 

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Best answer by Airgetlam 19 December 2020, 18:35

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3 replies

Airgetlam

Two options. Either some sort of wifi interference , potentially from outside your network, or a duplicate IP address issue. Beyond the data in the linked FAQ, try a network refresh, by unplugging all Sonos devices from power. While they are unplugged, reboot the router. Only once the router comes back up should you plug back in the Sonos.

Bruce
N

Thanks.  I’ll try that.  

N

Hi Airgetlam

changed the boost channel as you suggested and it works!   Thanks very much   

 

 

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