Microphone not working

  • 30 January 2021
  • 1 reply

I have issues with Sonos only playing radio stations and nothing from amazon music. I de registered my Sonos and created a new account and have re set all the links. To re register I was told to reboot. However the SONOS microphone is not working and unresponsive to touch. I can only play music on the Sonos  by asking Alexa through my mobile. How can I get the microphone to work on the SONOS?

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1 reply

Userlevel 5
Badge +14

Hi @Lilly.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Since the microphone is not working properly and unresponsive,

I suggest doing a full factory data reset.

Let us know if it works. If you need help with any other information, please be sure to let us know.