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Issue setting up new Sonos Port and App

  • May 20, 2024
  • 2 replies
  • 211 views
K

Hi Sonos Community,

 

I really need some help here. I’m trying to set up my Sonos Port for my turntable but I’m not able to even set up the Sonos Port in the Sonos 2 app.

Here’s what I have done:

 

  1. Put Sonos Port near router (right next to it) 
  2. Tried connecting via Wifi and Ethernet, both does not work. Used 2 different devices (iPhones) too but nothing work 
  3. Tried following troubleshoot to connect manually by keying in 8 digit pin + push the button
  4. Reset router 
  5. Reset port

 

I keep getting the same error saying “We’re having trouble finalising the connection to your Port.”

 

Anyone facing the same issue? Customer service lines are at 130 minutes, this is crazy :(

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2 replies

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  • ColinvZ
  • Trending Lyricist II
  • May 20, 2024

A few of us are having this issue. My Port that was on a recent firmware version updated and connected but a second Port that was unused for some time and on an older firmware cannot connect. i get the same errors as you on several iOS devices and using Wifi or Ethernet. It seems like we can only wait and hope Sonos fixes their mess. This is obviously unacceptable and the reason customers are so furious about their incompetence.   

K
K

 

A few of us are having this issue. My Port that was on a recent firmware version updated and connected but a second Port that was unused for some time and on an older firmware cannot connect. i get the same errors as you on several iOS devices and using Wifi or Ethernet. It seems like we can only wait and hope Sonos fixes their mess. This is obviously unacceptable and the reason customers are so furious about their incompetence.   


thanks for letting me know, i called through to the technical representative (waited for 2 hours) and after troubleshooting, he shared that it might be the router/wifi settings. He advised for me to speak with my local wifi provider to get some settings fixed. Unfortunately this has not worked, im still facing the same issue. 
 

I am truly at a loss on what to do. Spending all these money for it not to work + aftersales support is lacking. 
 

Here’s to hoping Sonos get their act together fast. 

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