If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.
Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D
Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219
Still having problems? Grab a diagnostic and add it to your reply.
Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.
Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.
TV Room ( Playbar and Sub)
Living Room 2 (mute stops all devices audio. Room Settings show "Stereo Pair" and "Separate Stereo Pair" options.
So it seems pairing while having one Play1 physically wired to the router and then moving the speaker back onto Wifi in its original location has worked? For now anyway 🙂 Thanks again for your help. Ran a diag under this setup. No disruptions 8306282
Assign new static ip addresses to each or turn off all your network devices and reboot router to clear the offending device(s).
Is boost at leat a foot away from router. What channel router and boost on (only use channels 1, 6, 11 - use two of these beteen the two).
I am experiencing intermittent problems with a play 1 and play 3. Both speakers keep disappearing from the remote. Have tried moving wireless channels and rebooting but doesnt seem to have any effect. When players are visible it often won’t play music I have selected and returns error message 1001 or 1002.
I have submitted diagnostic 8334469.
Grateful for any help or support on a solution
(i) Network connection speed insufficient to maintain playback buffer (happened with Apple Music playback)
(ii) Connection to Apple Music was lost
(iii) An error occurred while adding tracks to the queue (1002) (happened with NAS music playback)
The stuttering, skipping to next track, and lost connection usually occured with Apple Music playback, but sometimes it also happened to local playback. I reset the modem but it didn't get better. While these problems happened, my PC and smartphone's wifi connection remained stable.
My system includes:
(i) Modem/wireless router: Dasan GPON H646w
(ii) NAS Synology DS214 (for local library)
(iii) Apple Music Subscription (for online streaming)
(iv) Sonos Connect + 02 Sonos Play 1
My diagonostic number is 8328134 (or 8328178).
It is much appreciated if you could have a look at my case.
Here's the placement:
Play5+Boost in Living Room(1F)
Play1 in Kitchen(1F)
Play1 in Office(2F)
Play3 in Master Bedroom(3F)
All of these rooms also have a Google Home Mini, which aren't plugged into the same receptacle(ie spaced far enough apart)
All were set up fine initially but we haven't seen all four in the Controller App once. You'll see one or two at a time.
What we've tried to no avail:
- Switching the router's 2.4ghz channel to 1/6/11 while the Boost was on an alternative 1/6/11
- un/replugging the Boost
- un/replugging the various speakers
Convince me not to return all of these and go back to my Mission/Boston Acoustics wired setup i'm only planning on placing in a rec room.
Lets say you have the Play:5 and Play:1 kitchen just showing in controller. What happens if you take the missing Play:1 office and plug it direct into router? I'm assuming currently only the boost is plugged into router.
If you plug the missing one into router and it doesn't show up in controller. Do a factory reset of it and then go to settings...add player and see if it adds into system. If that works - repeat process with the next missing one.
I submitted a query for help to SONOS with a diagnostic days ago. I received a reply saying I’d hear from them within 24 hours but have heard nothing, 5 days later. Can anyone help? PLEASE!!!!!
While I generally don’t have issues playing music I do pretty regularly experience skipping to the next track when attempting to play podcasts. Specifically I attempt too play a 3 hour podcast on a daily basis and it will consistantly skip several times throughout requiring me to start over. Often times it will skip as bad as once every 15 minutes or so too. Needl;ess to say this is infuriating and ffectively makes my Sonos system useless for podcasts.
My system consists of 2 Play 5’s and 6 Play 1’s here while I have one of the Play 5’s connected directly through ethernet to my router. I’ve tried all 3 of the Sonos net channels many different times over the past several months and none seem any better than the others.
Dignostic number is 8431816.
Any help here would be much apprecviated. Happy too provide any further info nccessary to troubleshoot as well. Much thanks.
Diagnostics report: 8485310
The lead forum moderator, Ryan S, has stated several times that they read each and every post. But it's not possible for them to reply to each one, I suspect. And they probably aren't able to read each one within 10 minutes of it being posted, either, since they have to work with folks who are having issues. It's easy for me to sit here at my computer and type a reply in a minute, and then move on to the next one, but I suspect they have to read a post, go do research on the issue, look and interpret the diagnostic that's included, and then figure out how to either fix the issue, or pass it along to what i presume would be the product manager for the software, who then has to figure out how to prioritize the issue for the developers, based not only on how many folks are posting about it here, but also where it can fit in to the other agendas that they have designated from management on new features. Then, once the code has been "fixed", it needs to be tested internally (I assume) and then sent out to a beta group of non-Sonos users (I assume), and tested. Once it tests out correctly, along with all the other features that are in that particular beta set, it probably then gets scheduled for release to us.
RE: Diagnostic confirmation number: 753739807
My SONOS system has recently started experiencing the problems listed here after being solid for the last ten or more years.
My system consists of eight units, including a Play:1 permanently connected/wired to my Netgear router. I access my music library contained on a Synology DS916+ also wired to the router. The path to the music library is:
A few weeks ago my router stopped working and needed a firmware update. After updating the router, it came back online, but I've since had trouble with music cutting out every 3–8 songs.
When the music cuts out, I can sometimes move to the next track and start playing again. Usually I need to clear the playlist, and reload it. Sometimes I need to remove the path to the music library completely and reenter and sync it.
Attempts to resolve
I've followed the instructions recommended in this thread and the other support posts:
I can't find anything else that may be causing wireless interference, but tracks are still cutting out. When it does, I usually get a popup window saying that either the music library, or the music file itself cannot be found. When attempting to update my music library again just now, the following popup appeared:
I really want to get my SONOS system rock solid again, so that I can load a playlist at my desk in the morning and not have to think about it as I work all day! Right now I seem to be wasting too much time getting music to play, and have even resorted to playing music through iTunes and my computer speakers.
Edited: to include image of popup message
My 8 zone system - using ZP100's has been running without any problems for at least 5 years. In the last week, we've had one zone entirely disappear and need "fixing" from the app. Now we've had another ZP100 cutting out intermittently, loosing connection (orange light flashing), and has now decided to only play in mono (easy to confirm since we swapped speakers round to check).
This particular ZP100 is within 30 cm of another two which are still working absolutely fine, so I'm not convinced its anything to do with interference. Likewise, I've rebooted the router, and there are definitely no IP conflicts.
What on earth is going on here ? Please fix this asap.
And 30cm is pretty close, so it could be Wi-Fi interference between the two of them. Not guaranteed, though.