My indexing is no longer working properly. I have been using the same NAS share for about 15 years with Sonos but this just started happening a few days ago. I only see a small fraction of my folders and songs in my genres now. I removed the share a couple days ago and re-added but it has now happened again. Re-adding my share takes what seems hours. I also do not believe I am anywhere near the song ljnit as there are approximately 20K songs on the share. Also sometimes I will not see a folder but then can move it to another folder, re-index and then I will see it.
Indexing no longer working properly all of a sudden and cannot see many folders via Sonos
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Is your NAS using SMB2?
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If you are on an S2 system you might try limiting your server’s SMB connection to only v1. That might break other SMB shares though.
If nothing else, run a re-index, submit a diagnostic and post it here for Sonos Support to look at. A phone call would be better if you can call when you have access to your Sonos gear.
It is a Terastation TS-XEL/R5. It is at least 5 years old and has always worked. I do not believe it supports SMB2 but it just recently stopped working. Does Sonos only support SMB2 recently?
SONOS recently started supporting SMB2, but it is slower than SMB1. I was speculating that you switched to SMB2 and there are some timeouts.
Some weeks ago I had some issues that turned out to be a failing drive.
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