Connect:Amp Power Supply problem??

  • 20 October 2020
  • 1 reply

My 8 year-old connect Amp ethernet ports keep flashing and won’t connect to the network following reboot after a power outage.

I suspect the power supply (or a power supply capacitor) is fried.  Is there a fix other than cutting the power supply wires from the board an connecting to an external power supply?

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1 reply

Userlevel 6
Badge +17

Hi @mikec3.

Welcome to the Sonos community and thanks for reaching out to us. I understand your situation and would want to help out.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or a possible product replacement or you may want to take advantage of our trade-up program by calling our sales department @+18006802345 option 4 or whichever do you deem fit with your preference.

Please let us know how it goes. We are always here to help out.