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Bug report: wrong radio station playing from alarm

  • October 29, 2021
  • 3 replies
  • 109 views
A

I’ve seen older topics on this issue, but they were closed and it’s still occurring. Seem to be a few people experiencing this too. 
 

When the Sonos alarm starts, often it plays the wrong station, and the display says both the correct station and wrong station. Sometimes it does play the correct station.

I have mine set for BBC Radio 6, but sometimes it will play BBC radio 2 or radio 4.

This is using the Sonos radio app.

 

 

 

 

 

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3 replies

James L.
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  • James L.
  • Retired Community Staff
  • November 1, 2021

Hi @AleW,

 

That sounds strange. 

 

I suggest that if this happens again in the future, please submit a system diagnostic and either reply with the confirmation number here or get in touch with our customer care team. Please also note which radio station was intended to play, as well as the radio station that actually played.

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A
  • AleW
  • Author
  • Contributor I
  • January 5, 2022

Hi James,

This happened again. The intended station was Bbc radio 6, but the station that started was Bbc radio 4. 
 

I submitted a diagnostic, number 870299860. 
 

Thanks. 
Alex

A
  • AleW
  • Author
  • Contributor I
  • February 3, 2022

Happened again today. This time BBC Radio 6 was the desired station, and I got BBC Scotland. 

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