Hi @Doug Allen, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on your Apple Music. Have you tried on another controller if the issue persists?  I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.