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App v13 cant connect or find my systems

  • April 24, 2021
  • 1 reply
  • 57 views
R

The Sonos app has been getting worse and worse in terms of connecting to my systems.  A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear.  Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.

They are connected to the network fine and can stream music, just I cannot talk to them using the app.  Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.

Best answer by Corry P

Hi @riharvey 

Welcome to the Sonos Community!

To be honest with you, that sounds a lot more like issues with your network than with the Sonos app.

Do you happen to have a BT Smart Hub 2? If so, I recommend you read this topic:

In short, your BT Smart Hub 2 will have recently updated it’s firmware and this has been confirmed to cause a problem with allowing devices connected to 5GHz to communicate with devices connected to 2.4GHz, and vice versa.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • April 26, 2021

Hi @riharvey 

Welcome to the Sonos Community!

To be honest with you, that sounds a lot more like issues with your network than with the Sonos app.

Do you happen to have a BT Smart Hub 2? If so, I recommend you read this topic:

In short, your BT Smart Hub 2 will have recently updated it’s firmware and this has been confirmed to cause a problem with allowing devices connected to 5GHz to communicate with devices connected to 2.4GHz, and vice versa.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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