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Answered

app issues

  • March 4, 2021
  • 6 replies
  • 56 views
B

I keep having issue with the app not connecting to the move or beam...internet signal is fine

Best answer by GuitarSuperstar

I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

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    6 replies

    G

    Try rebooting your router and restarting your phone.

    "Receive with simplicity everything that happens to you." - Rashi
    B
    • BCook
    • Author
    • Contributor I
    • March 4, 2021

    Tried that but it keeps happening, don’t think sonos likes Wi-fi 

    G

    Be sure your phone is on the same Wi-Fi network as the speakers.

    Do you use a VPN connection?

    Are you able to wire your Beam to your router with an ethernet cable?

    "Receive with simplicity everything that happens to you." - Rashi
    B
    • BCook
    • Author
    • Contributor I
    • March 4, 2021

    The phone is connected to the same Wi-fi. The beam isn’t connected with  cable but I could use a cable to re set it if that’s what you mean?

    G

    I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

    You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
    B
    • BCook
    • Author
    • Contributor I
    • March 4, 2021

    Ok, will do. Anything to stop all the hassle👍
    thanks for the advice

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