I had a week of outage of my broadband provider. They replaced my cable modem (router configured as a modem). All fixed eventually..NO changes to the wifi router and everything else has reconnected fine. BUT. On the sonos app, I had no devices. My playbase was droping sound every few seconds even though it was working together with the rest of the surround sound. I could not control anything. I did a factory reset on 2 x Sonos 1s, my sub and playbase. It took 2 or 3 attempts to get them to connect, but eventually I was able to add the two 1s and the sub in the Lounge “room” in the app. Then I added the playbase - this took 7 or 8 attempts until it eventually worked. I added it to the room Lounge. Thought I had success. When I went to the app again, the playbase was showing as being in “Lounge 2” while the two 1s and the sub remained in “Lounge”. When I try to change the room for the Playbase to Lounge, it does not appear on the list and when I try to reassign the 1s and sub from Lounge, the room Lounge 2 is not available. (i.e. does not even appear in the list. In fact when I try to some of my other devices to a different room, the active rooms do not always show up. For example I can’t move a device to “Dining Room” - I am offered “Dining Room 2”. When I reconnected some of the devices, the rest appeared, some I can connect to existing rooms and others only offer me “<room> 2” if that room has a device in it. It is almost as though I have 2 parallel systems - in my lounge I have half a surround sound system - all these devices have been factory reset and reconnected. I can see them all on the app, but they appear to be in 2 different worlds.
Best answer by Corry P
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