Hi there -
I’m getting pretty annoyed at Sonos. I have literally thousands of dollars invested and some basic problems
- The ARC cuts out with connected to my Samsung 85’ TV when switch between music and TV. I cannot tell you how many times i’ve had to unplug the HDMI cable and plug it back in
- I have no idea how you are b2C company that doesn’t offer weekend support. Literally when someone is having friends over and having a problem what do they do? I’ve been in the customer support business for 20 years and i’ve never seen a B2C company that simply does not offer weekend support. I work in tech as an exec during the week and this means i have to block off time to fix the Sonos product. Absurd.
- My wife talked to your team at xmas and got me the Pro-Ject T1 SB based off the Sonos suggestion. After months of research tuns out they gave the wrong advice and i need the BT or the Port. And she tried to return it and they said no because of a 30 day policy.
So hopefully someone can get back to me with my email that is on file you can pay attention to your customers.
MJM
Best answer by GuitarSuperstar
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