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I have tried everything to get my Connect Gen 2 to update so I can add it to my S2 system. 
 

It fails with a 1014 error 14 seconds in every time. 
 

I’ve tried creating a new system for it with no other sonos speakers, just one sonos speaker, a dedicated router, multiple app restarts, new accounts, login in/out, but nothing works. 
 

This post didn’t solve it either 🥺

I spent time with Sonos yesterday who insisted it was my router setup but I’ve simplified that down to being the only connection to a new wifi router and that doesn’t work either. 
 

I thought it may be my Connect so bought two more from CEX which experience exactly the same failures 14 seconds in to the update, so it has to be the Sonos app (which I’ve tried on iPads and iPhones and have deleted/reinstalled multiple times) or the connection/updater at the Sonos end.

This is immensely disappointing from a system that used to be bullet proof   

 

Any suggestions greatly welcomed!

I just went through this with a Connect Amp.  I killed the app at the 10,14 screen, reopened it when it was blinking green, disconnected from the Sonos network annd reconnected to mine and went back through many times and it finally worked.  

This morning I decided to run through the process again and patiently go through multiple failed updates.. at the first attempt it didn’t even ask for an update! It asked for me to press the play button and then it was done. 
 

I suspect the error was either an app issue or a Sonos server issue which they’ve now resolved. 
 

I hope others have had the same experience 

After trying it at least 15x it finally worked for me too!

However now I am stuck with the last step - it asks me to press the play button on the device but after doing so nothing happens. It flashes white. 

Does anyone know what could be the issue? Rebooted my router multiple times. 

 

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