So, I spent an hour and 40m on Saturday morning on the phone to Sonos customer service and nothing was resolved before he hung up on me. I have just about calmed down 48 hours later but and extremely unhappy with this. I wonder if this is an easier and less unpleasant way to try to fix my system. I have had Sonos for 8 years now, have 4 old ZP100s, 2 ZP80s, 4 Play 1s and 1 Play 5. One of my ZP100s is wired into my router. I did have 2 bridges as well but the only thing that the hour and 40m did do on Saturday was remove these from my system as they seemed to be causing problems. However, my system is still dropping music (and not only music off the internet but music stored locally) and zones. I have had virtually no trouble until 4 or 5 months ago when my system has basically not been working at all. The one sensible thing the rude Sonos customer service man did tell me was that I may have an issue because the wireless signal in my house is distributed via a Powerline system of 4 plugs and apparently Sonos and Powerline don't get on well. Is this right? Please can someone help me as I am extremely unhappy?
thanks
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Did the onset of the problems 4 or 5 months ago correlate with any changes, such as introducing the Solwise EoP devices?
Thanks so much. John B - the base power line unit is plugged into the main and into the router. There are then 4 power line units plugged in around the house to extend the wifi network. The wifi network direct from the router is disabled to ensure there is only 1 network in the house. Make of the powerline units is Solwise (http://www.solwise.co.uk/net-powerline-intro.htm).
Yes, ZP100 is the only wired node and during my call on Saturday, we checked that the system is only running on SonosNet not over wireless as well.
As to the questions on the system, i'll answer these when i get home tonight as not in front of the system now
Yes, ZP100 is the only wired node and during my call on Saturday, we checked that the system is only running on SonosNet not over wireless as well.
As to the questions on the system, i'll answer these when i get home tonight as not in front of the system now
Presumably the ZP100 is the only wired node. Which channels are SonosNet, the router and all these EoP WiFi points using? What make are they? Do any use a 40MHz width channel?
@Calvin995, get the IP of the wired ZP100 and go to http://ZP100_IP:1400/support/review. Click 'Network Matrix' and snapshot what you see. Post it here and we'll take a look.
@Calvin995, get the IP of the wired ZP100 and go to http://ZP100_IP:1400/support/review. Click 'Network Matrix' and snapshot what you see. Post it here and we'll take a look.
Hi. Powerlines can cause problems, and are unsupported by Sonos. Having said that, many people use them without problems. Are these Powerline wifi extenders rather than just Ethernet powerline adapters? Or do you have wireless access points running off the powerline units?
Please would you check in your Sonos controller under "about my sonos system" - do all components have WM:0 next to them or do any have WM:1?.
Please would you check in your Sonos controller under "about my sonos system" - do all components have WM:0 next to them or do any have WM:1?.
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