So I didn't want to have to post on here but I feel it's my only choice as I'm ready for pulling me hair out.
It's difficult enough dealing with a mental illness never mind having to keep calling customer support and emailing them to be fobbed off.
All I want to do is get the items returned because they are no use for what I need.
Despite letting Sonos know of my predicament plus not being able to get to a printer or leave the house I'm promised it will be dealt with.
It's nearly 2 weeks now, i'm no further forward and this evening I just had an email asking me to print of labels and arrange a collection myself just a generic email.
How difficult is it for this company to understand and do what they say to customers.
I get the feeling they are being extremely difficult with me so I dont return the goods.
I hope Somone from Sonos sees this and helps as I'm getting rather frustrated by this and for my health it's not best to be in this situation. I just want to return the goods and get my refund.
Had I known this is the expiernce I would have to deal with I wouldn't have bothered.
Other company's have shopped with have been understanding and more than helpfull to help but appears Sonos say one thing on the phone just to get you off it and emailing the CEO gets no response either.