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My Sonos AMP is only 3 or 4 years old and has started buzzing constantly. I have troubleshooted it myself and it happens with everything unplugged (apart from power) and does the same thing in different properties in different areas, so it’s not my electrics. I have tried different power cables and factory resetting - no joy. I can hear the buzzing when I am trying to relax in my living room with no audio, but also when listening to music and watching TV. 

I spoke to Sonos live chat yesterday and Sonos support on the phone today, and I am very dissapointed to learn they will not offer any support, fix or replacement. I have loads of Sonos products and have always recommended them to my friends and family. I thought they would be able to offer more, as this is my most expensive Sonos product. 

Can someone please help to get my AMP fixed or replaced? I cannot afford spending £699 on a new one when I only bought it 3 years ago. Surely Sonos is better than this?

Hey ​@sumosucker, welcome back!

It sounds incredibly frustrating to deal with a buzzing Sonos Amp, especially after trying so many solutions.

From looking at your case, I can see that you should have received an offer to replace your defective Sonos Amp. I also noticed that there is another ongoing case, and a colleague should reach out to you soon.

While I can always review ongoing cases, I can only refer you to colleagues from the Support team for issues related to defective units and their replacements.

Hi Sotiris

I was told by the support agent the case was closed and there was no more they could do to help. If you know anyone that can help me please do as it is driving me up the wall! I just want it to work properly!

 

Thanks, sumo 

SONOS does not offer service. In the EU and UK there are some 3rd parties offering SONOS service.

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