I've tried everything that everyone else has tried, but it's just dead. The app finds it and I get up to the point where it tells me it’s switching over to its own wifi connection, then it fails. I’ve tried it a dozen times. I’ve tried direct to the router using two different network cables in case I had a bad one. I’ve rebooted the router, the modem, the unit the phone several times. I’ve deleted the app twice and reloaded it. All my other sonos devices have no problems.
I’ve tried calling support three different times on three different days and each time I was put on hold for over a half an hour or longer before they disconnected or hung-up on me. I even got up early in the morning (PST) last week hoping to get in a short line but the same thing happen. Put on hold then disconnected. I even tried their chat but its not working on their site. It's a shame since I’m a partner in an AV company and we have installed hundreds of Sono products but I can’t even get mine to work.
it's out of warranty. Any suggestions on what to do next?