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Remove a device from recycle mode

  • 31 July 2020
  • 7 replies
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hi

I noticed that Sonos recently ended the recycle mode on older devices. Now you can get the trade up discount but still use your old devices- albeit on the S1 app. 

I took up the trade up months ago as I felt I had no choice when the scheme was introduced and we were told old devices would mean your music network wouldn't work even if you had some newer devices like I had. 

The recycle mode reversal is welcome, but what can people do with devices they have in recycle mode? Is there a way yet for Sonos to re activate them?

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Best answer by Airgetlam 31 July 2020, 17:05

Unfortunately, no. If you, like me, have devices that have been placed in the ‘recycle’ mode, I.e. no longer functional, the only option is to actually recycle them with a local electronics recycling location. Sonos is unable to re-activate them.

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Unfortunately, no. If you, like me, have devices that have been placed in the ‘recycle’ mode, I.e. no longer functional, the only option is to actually recycle them with a local electronics recycling location. Sonos is unable to re-activate them.

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Its crap isn't it

There were enough warnings during the procedure to make sure that the consequences were plain. It’s unfortunate, but I’d be reticent to frame it the way you did.

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Yes but the issue is they have back tracked. Anyone now with an older device gets the trade discount but retains a fully working unit to either use or sell on. Those of us who were first and believed that this was how it would be have lost out. That's what makes the whole thing a mess

They were clear when you went through the process that the product would be bricked. 

Yes, later they back tracked on that policy, but at no point did they not give you the facts. If you chose to do it during that period, your product would be unrecoverable. Later, they changed that policy, but not for those, like me, who had already chosen the fact that the device would be bricked to get the discount.

It is much the same as buying a gallon of milk at the store. Today, it cost X$. Tomorrow it goes on sale for Y$. I made the choice that I needed milk today. Should I be angry that the store has put it on sale today? Probably not. But if you feel differently, that’s fine. I don’t expect everyone to think the same way. 

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Its not a choice of simple price like the example you gave.

Its more like you buy milk for $x but had to give them the cow you have as part of the deal.  Then after so much backlash they say we don't need your cow anymore. But sorry to those who brought in their cow before as its now dead.

As you said everyone feels different. But if we are being told sonos have the power to resurrect your cow, why won't they do that and let everyone be same?? 

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Its not a choice of simple price like the example you gave.

Its more like you buy milk for $x but had to give them the cow you have as part of the deal.  Then after so much backlash they say we don't need your cow anymore. But sorry to those who brought in their cow before as its now dead.

As you said everyone feels different. But if we are being told sonos have the power to resurrect your cow, why won't they do that and let everyone be same?? 

I assume that the engineers were told to make it completely impossible to undo the bricking operation, in case some smart third party developer figured out how to do it. The engineers did what they were told, so that no-one, not even them, could undo the disable operation.

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