Problems playing long tracks on Amazon music & Calm

  • 12 January 2021
  • 1 reply

Badge +1

Hi All,

Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,

“unable to play - connection to Amazon/Calm music lost”

I never had this error previously. Everything was working fine.

Any tips for how I might be able to diagnose the issue/fix it?

1 reply

Userlevel 5
Badge +15

Hi there @Sid-Hartha.

Thanks for reaching out, we’d be glad to help.

To better understand, kindly replicate the issue, then submit a diagnostic report through the Sonos app shortly when it happens, and reply with the confirmation number. I'd start by reviewing your system and go from there, it will help in identifying what's possibly causing the issue.


Looking forward to hearing from you soon.