Question

prob with new app


Userlevel 2

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 


38 replies

Fix for me was to connect my two MOVE 5 to ethernet, reset both, then add as new system.  

What a crap update!

I had the exact same issues like many of you in this thread when trying go connect my beam to my new network yesterday. When I thought all was set up I came to the “update” page where I was supposed to contact the system owner to make that.

Just now I tried by connecting the beam to my routher via an ethernet cable and it was all set up withing 5 minutes. No question about update or system owner.

I can confirm that my beam is still connected to my wifi and TV after unplugging the ethernet cable.

Same issue. Moved house and changed wifi and stuck in a loop. Really annoyed at how not user friendly Sonos set ups/ changes are. Feel like I’ve thrown money away.

Me too. I moved and now can’t set up either of my speakers. Serious WTF @Sonos !!!!

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

I set up a new Asus XT9 Dual mesh router in my house and was able to add 45 devices successfully. Getting Sonos to work has been a disaster. I had to update the app then update the system and now nothing works in the Sonos app (not the S1). For starters I keep getting an error message to start update and then asks me to sign in as the system owner. Which I am signed in as the system owner. So I select Ok! And then click start update again. Sonos asks me to to sign in and I click continue on the app on my iPhone. The Sonos login screen pops up briefly and then it loops the same message to sign in as the system owner. So I deleted the app about half a dozen times and still no progress. Searched online and tried to use the web app to login from my MacBook Pro and nothing. Downloaded the app on my iPad, same looping issue. My Bose 900 system in my bedroom with 4 components works perfect. But my 6 component Sonos system is absolutely sideways. I’ve power cycled all the units. Factory reset them. Unplugged all of them to get one component to load on the app and nothing. My router app shows they are connect with an IP address. I can ping them. I have even hardwired some of them with Ethernet and all is fine. Except for the Sonos App. Has anyone had any luck getting these to work? Is their tech support actually looking into this disaster. It’s been 24 hours and no solution! 
 

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

This Was The Only Solution That Work For Me Is Well I Have a Mac I Have To Start The Tired PT There den Finish With The Phone or tablet app

Follow This Is The Only That worked From Me From Another member,

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

Via iPhone it didn’t work for me neither. I solved it via downloading the Sonos app on my MacBook. It worked immediately and as of then, the iPhone app was also OK again. 

So for anyone else having this crash loop, I was able to get the devices to register and update in a fresh install of Sonos app from within an Android phone (it was IOS that was having the issues).  Once the devices were added, registered and updated in the Android device, I erased and re-installed Sonos on the iOS device to get out of the loop, then reinstalled and viola, the devices are all fine now in the IOS App.  The crashing and doom loop seem to be an IOS problem for now. 

Hope this helps anyone stuck waiting for resolution from Sonos.  How they, this many years in, continue to release such god awful buggy software that constantly fails updates, registration, etc… is beyond me.  Thinking of moving to Bluesound just because of how bad the Sonos app system is and how, without fail, it’s going to stop working, need an update, or they are going to have screwed with the app, right when you need it.

Anyway, this solved the new buggy app issue for me with devices.  The problems seem to be with IOS app so bypassing that to register devices is working for now.

I  notice a couple of posters here have fixed the problem by using the MacOS version of the Sonos app. I have the Mac version but cannot see any way to do anything to solve the problem. Can someone who has fixed the issue this way provide the steps which they took to accomplish such a “fix”? 

Found the solution to why it was happening to me as soon as I updated the app. The cause was that I set up my Sonos 8 or 9 years ago with an old email. I logged out of my current email and logged back in with my old email and fixed it in seconds. Hope it helps someone off the cliff.

Userlevel 1

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

Thanks but it didn’t work 

The solve actually does work. I’ve been in the Sign In loop for a week.

I factory reset my Sonos Beam, I used my iOS app to connect it to Wifi but then paused any activity on my phone once it was connected. I then opened my Mac Desktop app and connected to the system and was able to run the update. 
I’m in. Thankfully that torture is over. Now to see how terrible the functionality of this app really is. 

same issue here.

I just changed router to netgear XR1000. Is it the reason?? I don’t know what to do...

I’m having the same problem.  The support is worthless.

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