I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru web page I see my devices. Any assistance would be appreciated.
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I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end.
It’s not your router or spectrum. It’s sonos’s complete pile of trash beyond dysfunctional highly buggy app.
I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end.
Do not follow this advice and buy new gear. This answer sounds like text-book support blaming other gear when they do not know the answer. The new app is beyond broken and filled with bugs. To a level that it should never have been released. It would be a shame if you buy a new router due to what highly likely is a bug on Sonos side.
I was told they are working on the problem.
After updating to the new app (currently on 80.00.04), the app wouldn’t show my Sonos Boost anymore, so I disconnected it. I proceeded to factory reset all speakers (One Gen2 + One SL). And to set up my system from scratch. After pairing and connecting one speaker to WiFi, I‘m stuck in the exact same loop OP is describing. Tried this multiple times, resetting speakers again, deleting & reinstalling iOS app. Tried multiple iOS devices. Always stuck at this Update / Sign in as the System Owner loop.
Same issue. Moved house and changed wifi and stuck in a loop. Really annoyed at how not user friendly Sonos set ups/ changes are. Feel like I’ve thrown money away.
I’ve having exactly the same problem. After factory resetting my devices to connect to a new wifi network, I was able to connect my devices again using the app. When I was finished that, the “update software” button came up and then I was in the “doom” loop. It said I needed to login to sonos.com (which I did), then said the “owner” must login, but I’m the owner. Round and round, even after turning off all my devices and restarting, along with re-booting my router. I’m stuck, as it appears everyone else here is. :(
Same ‘doom loop’ issue - I’m teh registered owner of a Beam, but the new App update won’t let me update it - says the system owner must be logged in. I AM the registered owner.
Reset everything - Router, Beam, and nothing.
FFS - This is ridiculous.
Glad to see I’m not the only one with this issue. Does anyone know if/when this will be fixed? I spent a significant amount of time troubleshooting this and I’m still having the same issue.
I am having the same problem. I’ve tried offloading the app twice and I’m stuck in the same loop.
So for anyone else having this crash loop, I was able to get the devices to register and update in a fresh install of Sonos app from within an Android phone (it was IOS that was having the issues). Once the devices were added, registered and updated in the Android device, I erased and re-installed Sonos on the iOS device to get out of the loop, then reinstalled and viola, the devices are all fine now in the IOS App. The crashing and doom loop seem to be an IOS problem for now.
Hope this helps anyone stuck waiting for resolution from Sonos. How they, this many years in, continue to release such god awful buggy software that constantly fails updates, registration, etc… is beyond me. Thinking of moving to Bluesound just because of how bad the Sonos app system is and how, without fail, it’s going to stop working, need an update, or they are going to have screwed with the app, right when you need it.
Anyway, this solved the new buggy app issue for me with devices. The problems seem to be with IOS app so bypassing that to register devices is working for now.
Hi All,
I got the solution for this. 
Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)
I set up a new Asus XT9 Dual mesh router in my house and was able to add 45 devices successfully. Getting Sonos to work has been a disaster. I had to update the app then update the system and now nothing works in the Sonos app (not the S1). For starters I keep getting an error message to start update and then asks me to sign in as the system owner. Which I am signed in as the system owner. So I select Ok! And then click start update again. Sonos asks me to to sign in and I click continue on the app on my iPhone. The Sonos login screen pops up briefly and then it loops the same message to sign in as the system owner. So I deleted the app about half a dozen times and still no progress. Searched online and tried to use the web app to login from my MacBook Pro and nothing. Downloaded the app on my iPad, same looping issue. My Bose 900 system in my bedroom with 4 components works perfect. But my 6 component Sonos system is absolutely sideways. I’ve power cycled all the units. Factory reset them. Unplugged all of them to get one component to load on the app and nothing. My router app shows they are connect with an IP address. I can ping them. I have even hardwired some of them with Ethernet and all is fine. Except for the Sonos App. Has anyone had any luck getting these to work? Is their tech support actually looking into this disaster. It’s been 24 hours and no solution!
Hi All,
I got the solution for this. Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)
This Was The Only Solution That Work For Me Is Well I Have a Mac I Have To Start The Tired PT There den Finish With The Phone or tablet app
Fix for me was to connect my two MOVE 5 to ethernet, reset both, then add as new system.
What a crap update!
Hi All,
I got the solution for this. Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)
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That’s interesting. I have just changed my home wifi system from fibre to 5G. As a result I’m now using a Nokia FastMile 5G Gateway router. It sounds as if I may have the same problem you are describing. Not looking forward to a long wait for support, but I guess there’s no other options if I want to be sure.
I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end.
Had same issue with iphone app and ipad (never ending loop), problem solved when i was installing desktop app for mac..
Had the same issue, managed to grab the user icon and sign out, then sign in with a newly created account. I had a split system where 3’s that were in S1 would not register to the build 80 app account.
I am having the same problem.
I had the exact same issues like many of you in this thread when trying go connect my beam to my new network yesterday. When I thought all was set up I came to the “update” page where I was supposed to contact the system owner to make that.
Just now I tried by connecting the beam to my routher via an ethernet cable and it was all set up withing 5 minutes. No question about update or system owner.
I can confirm that my beam is still connected to my wifi and TV after unplugging the ethernet cable.
Got message to update, resulted in endless loop saying owner needs to log in. Read this thread, went to a Mac desktop, downloaded Sonos app and problem solved. They should get the people who created to Mac OS app to do the iOS app, send you can’t do it on phone.
I’m having the same problem. The support is worthless.
same issue here.
I just changed router to netgear XR1000. Is it the reason?? I don’t know what to do...
The solve actually does work. I’ve been in the Sign In loop for a week.
I factory reset my Sonos Beam, I used my iOS app to connect it to Wifi but then paused any activity on my phone once it was connected. I then opened my Mac Desktop app and connected to the system and was able to run the update.
I’m in. Thankfully that torture is over. Now to see how terrible the functionality of this app really is.
Hi All,
I got the solution for this. Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)
Thanks but it didn’t work
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