my order is not showing up in my account

  • 13 May 2020
  • 2 replies

Order number :


Moderator Note: Personal information removed

2 replies

@yamarnous Sorry for the slow reply and welcome to the Sonos Community. I see that you have reached out to our Sales Team via email. They will assist you further from there about your Sales order.


Good luck with the email thing.  I submitted two questions via the ‘email’ dealing with the same issue and besides receiving the automated ‘we got your request’ only crickets since then.  

Finally had to call the sales line and after waiting over an hour talked to a live person who was able to regenerate the confirmation email and provide me with my order number.  My order is still not showing up in my account, but when I submit my email and order number on the track order screen, it shows up as backordered.  I am not going to get worried about it until the week of July 10th passes which was the expected ship date.  

Maybe it is just the COVID thing that is throwing things off at Sonos and so many other places.