Hello
 

you're dealing with a frustrating issue with the Sonos app on your Galaxy S24 Ultra. Given that Sonos runs fine on your other devices, the problem might be related to compatibility between Sonos and your S24's software, potentially with One UI 6.1 or the specific security/privacy settings.

Here are a few suggestions to troubleshoot further:

Clear App Cache and Data: Sometimes, corrupted app data can cause issues. Go to Settings > Apps > Sonos > Storage, then clear the cache and data before reinstalling the app.

Check Permissions: Ensure that Sonos has the necessary permissions to run. Go to Settings > Apps > Sonos > Permissions, and check if all required permissions (such as storage, location, etc.) are granted.

Update All Software: Make sure both the Sonos app and your Galaxy S24 Ultra are fully updated. Sometimes, compatibility issues can be resolved with the latest updates.

Disable Battery Optimization: One UI's battery optimization might be interfering with Sonos. Go to Settings > Battery and Device Care > Battery > Background usage limits, and disable optimizations for Sonos.

Check Developer Options: If you have developer options enabled, try disabling them as certain settings (like USB debugging) may affect how the app runs.

Reinstall the App: Completely uninstall Sonos, restart your phone, and then reinstall it from the Google Play Store to ensure you're using the latest version.

If these steps don't resolve the issue, it might be worth contacting Samsung support, as the problem could be related to One UI's handling of certain apps or recent software updates. Hopefully, they'll be able to pinpoint the problem more specifically.

Moderator edit: Post may be AI generated

Thank you, I will try all options mentioned,  especially the battery, as it's the first time I've ever used battery optimisation.

I know I'm running the latest Samsung update, as it was installed yesterday,  however, it didn't work on the previous version either, but battery optimisation was enabled.

Thank you for your suggestions, I will try them all. 

It's all very frustrating, that's for sure. A Shiny new phone that can't run Sonos is very irritating. 

Well, I thought you had come up with a resolve. Cleared cache, disabled battery optimisation, developer options, rebooted, etc. Now the program comes up with " There is a bug" wait for the developer to resolve the problem.

Screen shot. Is this Sonos or Samsung ???

There’s some evidence that it seems to run on all other Android devices without issue, but that’s not terribly helpful to you. Given that you’ve already spoken to Sonos support, I’d be tempted to also open a case with Samsung, and see who’s able to fix it most quickly. 

Good call. unfortunately I haven't been able how to sort out the right contact with Samsung. There appears to be no direct contact regarding software issues.

Ther'e a mega company, and perhaps joe blogg has no insight to the software programmers, but I will keep trying. 

The things that puzzles me is that there is no chorus of ‘me too’s’ here. Or that Sonos support couldn’t figure this out. My inclination, given the former, is that it is a local issue, but the latter suggests (assuming they went through all the steps) that it isn’t a local issue. I just don’t know.

It's all a bit unfortunate really, as Sonos was initially working on this phone, but after a Sonos update it was no longer. However, Sonos tec denied it was an issue caused by them. Unfortunately,  the discussions with tec today has resolved nothing.