When using Sonos Alexa to stream BBC radio via BBC Sounds, or music from Amazon Music, I experience frequent (every minute or two) frustrating interruptions of a few seconds in the play back which just go on and on until I get fed-up and I stop trying to listen. If I monitor the playback on the Sonos app whenever there is an interruption the message is displayed “Unable to play song ‘song’ - the song is not encoded correctly. ”
When I use Alexa on Sonos to access other streaming services (Greatest Hits radio for example) the radio service streams OK without interruptions….and if I connect my iPad to the same wi-fi point as the one used by Sonos and use BBC Sounds/Alexa/Amazon music on my iPad and AirPlay the stream to my Sonos it also works ok (no interruptions).
So I only get a problem when using Sonos Alexa to stream the BBC Radio / Amazon Music content…..
I’ve seen lots of posts about this error which generally try to blame the network the sonos is connected to….but streaming radio/music works ok for other streaming services also via Sonos Alexa, and for BBC/Amazon Music on other devices using Alexa etc….. so I’m not sure that network “reason” is applicable.
Any ideas anyone?
