When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.
I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.
Is there any other support or ideas which could help?
Thanks
Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service
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Just to say AMZN MOBILE LLC is back online here for me, so that is not the issue. I would speak with Amazon Support and see what they can suggest. It might be an Account fault/setting on their side.
rfcvincent,
As a further thought, when you goto https://alexa.amazon.com and login it should auto-redirect you to https://alexa.amazon.co.uk. It will log you out and switch to the .co.uk account and invite you to login again. It might be worth trying that to ensure the redirect does do that for your Alexa Account. Note you may not be able to test that on a mobile device, as it may simply direct you to the installed App, but it should do that via a PC browser. If it does not redirect you to https://alexa.amazon.co.uk, that may show there is an account issue.
As a further thought, when you goto https://alexa.amazon.com and login it should auto-redirect you to https://alexa.amazon.co.uk. It will log you out and switch to the .co.uk account and invite you to login again. It might be worth trying that to ensure the redirect does do that for your Alexa Account. Note you may not be able to test that on a mobile device, as it may simply direct you to the installed App, but it should do that via a PC browser. If it does not redirect you to https://alexa.amazon.co.uk, that may show there is an account issue.
I also found this link, which may help...
https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900 about how to change your Echo device country settings in your online account.
https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900 about how to change your Echo device country settings in your online account.
Hi
If you open the Alexa App on a mobile device and select the Devices button in the bottom right-hand corner and then select 'All Devices' which is the far right button at the top of the screen below the title 'Devices', then after selecting any Alexa enabled device, you will see Location about halfway down.
And with Spotify, if you open www.spotify.com/uk and sign into your account, there is a location within Account Overview.
If you open the Alexa App on a mobile device and select the Devices button in the bottom right-hand corner and then select 'All Devices' which is the far right button at the top of the screen below the title 'Devices', then after selecting any Alexa enabled device, you will see Location about halfway down.
And with Spotify, if you open www.spotify.com/uk and sign into your account, there is a location within Account Overview.
Hi all, tried all of this and it's still not working. :(
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
I would perhaps make contact with Amazon UK Support here ... https://www.amazon.com/gp/help/customer/contact-us/ hopefully they can check and perhaps see what the issue is with your Alexa account.
Success!
I was on the phone to the Amazon support team and together we managed to get to the problem. User error!
For anyone seeing this thread in the future: Your amazon.co.uk account login details will work with amazon.com just fine. Turns out my browser was auto-filling an old password for amazon.com (I must have signed in to it at some point in the past). I didn't think to question the browser auto-fill, but clearly I was wrong! So I just had to re-enter my correct amazon.co.uk password and it worked as it should!
Thanks so much to everyone who helped out, we got there eventually!
I was on the phone to the Amazon support team and together we managed to get to the problem. User error!
For anyone seeing this thread in the future: Your amazon.co.uk account login details will work with amazon.com just fine. Turns out my browser was auto-filling an old password for amazon.com (I must have signed in to it at some point in the past). I didn't think to question the browser auto-fill, but clearly I was wrong! So I just had to re-enter my correct amazon.co.uk password and it worked as it should!
Thanks so much to everyone who helped out, we got there eventually!
RFCVincent,
Really glad you managed to find the answer here. It had us all baffled. It’s one I will definitely keep in mind for the future. Thanks for sharing this.?
Really glad you managed to find the answer here. It had us all baffled. It’s one I will definitely keep in mind for the future. Thanks for sharing this.?
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