Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service


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When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.

I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.

Is there any other support or ideas which could help?

Thanks

33 replies

There is a post from @UKMedia in this thread that may help you to resolve this issue (although may be overlap with the threads you referenced).

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
Install the Amazon Alexa App onto your mobile device controller and login through that app to your .co.uk account and see if that fixes things for you.
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There is a post from @UKMedia in this thread that may help you to resolve this issue.

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126


Hi John thanks, but I've already checked out that post, @UKMedia linked to that same post in one of the links I mentioned in my original comment.

Thanks for the help though!
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Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.
Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.
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Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.

Yeah I've checked that too, it's set correctly to the UK. 😞
Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.
Check the country settings on your actual mobile controller device too, see if that does the trick.
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Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.
Check the country settings on your actual mobile controller device too, see if that does the trick.


I've had a look and it all appears to be correct on my mobile too.
I have dug a bit deeper and it seems it causes a problem if you also have the Amazon App for shopping on your controller... if you have any other Amazon Apps (besides Alexa) just log out of those and then try again with the just the Alexa App signed in.
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I have dug a bit deeper and it seems it causes a problem if you also have the Amazon App for shopping on your controller... if you have any other Amazon Apps (besides Alexa) just log out of those and then try again with the just the Alexa App signed in.

I've just checked and the only Amazon app I appear to have is the Alexa app.
Apologies if these have been mentioned before...

1. I assume you aren't running any form of VPN?
2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)
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Apologies if these have been mentioned before...

1. I assume you aren't running any form of VPN?
2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)


Hi John, thanks for the reply!

I'm not running any sort of VPN, no.
I've just had a look and there doesn't seem to be any sort of setting in my browser or phone which could affect amazon. I tried clearing my browser cache too, which hasn't helped.
Try a different browser as default? (Although not sure how this would be involved)

Temporarily change router's DNS servers to Google public DNS? This is probably too much wild speculation to be worth the hassle of trying to be honest. You may have to call Sonos Support.
I can only find this https://en.community.sonos.com/amazon-alexa-and-sonos-229102/cannot-connect-amazon-account-in-sonos-app-6802601
Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.

Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?
Do these links have any relevance?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390

(although I think you said you didn't have other Amazon apps)
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Do these links have any relevance?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390

(although I think you said you didn't have other Amazon apps)


Had a quick read through and they don't seem to be relevant to my issue as, like you said, I don't have any other Amazon apps. I did check my Amazon account location settings though and that all seems to be in order too.
Actually, Ken's (implied) suggestion that you just try again later might be worth a shot. It wouldn't be the first time on here that a load of troubleshooting effort went into solving something caused by a temporary glitch.
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I can only find this https://en.community.sonos.com/amazon-alexa-and-sonos-229102/cannot-connect-amazon-account-in-sonos-app-6802601
Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.

Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?


I'm on Android, but yeah checking the Play Store and all the apps show up as normal. It's listing Alexa as the only app installed.
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Actually, Ken's (implied) suggestion that you just try again later might be worth a shot. It wouldn't be the first time on here that a load of troubleshooting effort went into solving something caused by a temporary glitch.

Yeah I think that's what I'll end up doing. I'll wait till tonight and try again.

Thanks for all the help everyone! I'll report back the results tonight.
I will let you know when AMZN MOBILE LLC comes back online here for me and then maybe try again after that.?
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I will let you know when AMZN MOBILE LLC comes back online here for me and then maybe try again after that.?

Awesome, thanks 🙂
RFCVincent,

You should see a full list of AMZN MOBILE LLC Android Apps here:

https://play.google.com/store/apps/developer?id=Amazon+Mobile+LLC

This is the iTunes Store link that’s currently showing offline in the iOS App Store for me:

https://itunes.apple.com/us/developer/amzn-mobile-llc/id297606954
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Hi all, thought I'd give a quick update to say this still isn't working. 😞 Any other ideas?
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Hi

Can you also check any Music Streaming Services associated to your Sonos account to ensure they are set-up as a UK location. Also, can you open the Alexa App>Settings>Devices and check that the lovation is correctly set on any Alexa Devices.
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Hi @UKMedia, thanks for the reply.

So I've checked Spotify (The only music service I have connected) and there are no location settings in the Sonos app or the Spotify app. I can set the language in the Spotify app, but that's already set to English.
Similarly in the Alexa App, there doesn't appear to be any location settings for my devices. There's a location setting for the app, which is set to my location.

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