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I can't access Alexa through my Sonos One. Also, the light beneath the mic will not come on - perhaps related? The Sonos side works fine. I can see the Sonos One on my Sonos app, and can play music through it. I just can't talk to it. Or rather, it can't hear me.
I figured it out. I have Echos, Dots and Sonos already. I had to re-install the Sonos One and follow all the way through to the end to set up Alexa.