Recently got a new router, after setting my Sonos system back up I realised that Alexa would answer average questions but would not play music when asked, Tried reinstalling Sonos system numerous times, deleting all Alexa devices off app, deleted app and reinstalled changed names of speakers and still doesn't work. Am I being dumb or anything else to try?
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Hi
First off did you follow the steps in this article after you changed your Router?
https://support.sonos.com/s/article/1061?language=en_US
If the problem persists please follow the steps in this article and let us know how you get on:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039/index2.html
First off did you follow the steps in this article after you changed your Router?
https://support.sonos.com/s/article/1061?language=en_US
If the problem persists please follow the steps in this article and let us know how you get on:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039/index2.html
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