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When I ask alexa to play music on my sonos one, it only plays one track and then stops. please advise.
I am having several problems with alexa on the Sonos One. Works only 2 out of 10 times. And it is no longer in beta. Please read the response from customer support. Honestly, I just want my money back. This first experience with Sonos has been a major disappointment. Dishonest publicity, terrible integration. I will buy a Homepod and stick to apple music.



No lawyer. Sonos has a brilliant reputation for taking things back.
Whatever. Say what you want about the marketing or packaging, the fact remains the Sonos One is not in beta, and the Sonos skill for Alexa clearly is. The rest? If you feel cheated. you should talk to a lawyer. Good luck.
Jgatie.

Thanks. Lol no - “Packaging” as in marketing material as in the web site.

Pretty easy to add and subtract content there 😉
Not sure if Im missing something here. Is this just an issue with playing music from Amazon? I have an Amazon Echo Dot that works fine with my Sonos system via my Spotify account.
You expect packaging to denote beta software which is loaded from another company's app? So what do they do when tbe beta ends, re all everything to change the box?
UK media.

I guess you’re signaling to me that no matter what the packaging says or marketing materials say a customer should just learn to search all articles and support groups to find utilization truth before they purchase...

Sounds like Packard Bell mate...
Just to be clear, I have 4 Sonos Ones (upgraded all my Play:1s) and was fully aware of all limitations and the Alexa skill being beta before purchasing...



However... I have to agree with MB-Sound here...



The Sonos One is sold as having Alexa built in. Yes Alexa does work but it should be mentioned it's a beta and subject to some limitations. If this was sold as a voice controlled speaker (with Google and Alexa available for example) and Alexa was beta then it would be different but as it specifically states Alexa is included, it should state somewhere it's a beta.



Please see this article from the Sonos web site which identifies the commands that work and those that aren't currently supported:



https://sonos.custhelp.com/app/answers/detail/a_id/4347?=KB4343
Echo and echo dot are bought for wholly different reasons vs a product promoted, sold and bought to play music powered by Alexa.



Yes i keep repeating myself as each of the replies miss this point that sonos is promoting The One as “buy me for Alexa + Sonos to Play music” and yet is only a beta product software w amazon music as you only get 1 song at a time.



Agree to disagree. And beta or not, I get hours of continuous play from Amazon Music.
Just to be clear, I have 4 Sonos Ones (upgraded all my Play:1s) and was fully aware of all limitations and the Alexa skill being beta before purchasing...



However... I have to agree with MB-Sound here...



The Sonos One is sold as having Alexa built in. Yes Alexa does work but it should be mentioned it's a beta and subject to some limitations. If this was sold as a voice controlled speaker (with Google and Alexa available for example) and Alexa was beta then it would be different but as it specifically states Alexa is included, it should state somewhere it's a beta.
Echo and echo dot are bought for wholly different reasons vs a product promoted, sold and bought to play music powered by Alexa.



Yes i keep repeating myself as each of the replies miss this point that sonos is promoting The One as “buy me for Alexa + Sonos to Play music” and yet is only a beta product software w amazon music as you only get 1 song at a time.
Really hard to find “Beta” on this. And this is all about selling Alexa built in. Sonos has amazing brand and not setting expectations in the merchandising cs Just selling more is a Brand erosion point.



https://www.sonos.com/en-us/shop/one.html



You keep repeating yourself, even after it has been explained. Once again, the hardware is not in beta, the Sonos skill for Alexa is. That's why the Sonos One sales page does not mention beta, and the Sonos Alexa skill announcement and the Sonos skill description page do state the skill is a beta. I really don't know how clearer it could be.



By the way, the Sonos skill for Alexa is in beta for my 2 year old Echo and 1 year old Echo dot, as it is for every other Alexa enabled device. Should Amazon be showing these items as "beta" on those sales pages too?
I contacted Amazon support and opened a ticket. They said they were aware of it and working on it, but to be a little more patient. I got tired of waiting. Cancelled my Amazon Music Unlimited subscription and opened a Spotify Premium account. Sonos One/Alexa work just fine with Spotify. I'll pay a few bucks more a month, but at least I know what I pay for. Amazon dropped the ball on this one.
BTW, the Alexa app says the Beta Sonos skill was updated yesterday. I wonder what changed? Nothing obvious...
Really hard to find “Beta” on this. And this is all about selling Alexa built in. Sonos has amazing brand and not setting expectations in the merchandising cs Just selling more is a Brand erosion point.



https://www.sonos.com/en-us/shop/one.html
Right. The Sonos One speaker is not in beta. The Sonos skill for Alexa is most certainly in beta, as stated in the announcement here and the skill description page at Amazon.
Not much help but it used to be there in the Shop and still is against the Skill description and Explore.



https://www.sonos.com/en-gb/alexa-on-sonos
Interesting. On the Sonos site I’m only seeing “Sonos One with Amazon Alexa Built Right In” and not finding “Beta” or even asterisks* and footnote?

https://www.sonos.com/en-us/shop/one.html?
The speakers aren't but the Alexa Skill is.
This issue and all the suggested work around remind me of once leader but now defunct Packard Bell computers. Any call support call where they didn’t have an answer, even to minor issues, they would just answer with “reformat your hard drive” and most of the time that didn’t help but it shifted the burden back to the consumer.

Are you saying Sonos One speakers are in Open Beta not sure i would have bought 1 - but i bought 2;-)
Sonos skill is still in Beta.....



Yup.



https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K/ref=sr_1_1?ie=UTF8&qid=1514484609&sr=8-1&keywords=sonos+skill+alexa



With this skill, you can ask Alexa to play music from Alexa music services – including Spotify Premium, Amazon Music, Pandora, TuneIn, SiriusXM and iHeartRadio – on your Sonos One or from an Amazon Echo device wirelessly connected to your Sonos speakers (in open beta). Start music from more than 80 other popular music services with the Sonos app, and tell Alexa to pause, resume and turn up the volume.
Sonos skill is still in Beta.....
Why has it become acceptable to sell products which do not work? If there are known issues like this where is the compensation for customers? I did not buy this to then fault find for sonos or amazon. Same issue as above, only one song being played, infuriating!!!!!!
Anyone knows if that happens with Spotify. If not, it might be the easiest solution.
I paid 170.00 each for these play ones. And all Sonos and amazon can do is reset reset log out power down login try again. This is unacceptable and Sonos and Amazon are better than this. I love my Sonos. It’s a darn good thing that these things sound as good as they do. I am very disappointed that two huge companies like Sonos and Amazon cannot get this fixed. This should be a high priority problem for you guys to get fixed so let’s get some engineers and some smart people working on this issue ASAP!!! That’s my opinion and take it for what it is worth. I have invested a crap ton of money into Sonos already.
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