I often ask Alexa to play a genre of music to my grouped Play 5 and two Play 1s and whilst it initiates playing an Amazon station, i often find that it will get the end of a song (or having played several songs) and then the music just stops.
I'm fairly sure this only started happening since version 8 and also i think it's only happened via a voice command start.
I recently bought a bridge so that my speaker furthest from the router is more stable via Sonosnet although the issue was happening before that.
I've submitted diagnostic 7991733
Any thoughts anyone?
Question
Sonos just stops playing!
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I'm having the exact same problem. I ask Alexa to play music on my sound bar, it'll get through two songs and then stop playing.
I've submitted diagnostic number 7998451.
I've submitted diagnostic number 7998451.
I have the same problem. Pandora is stopping after just a few minutes. I submitted diagnostic 8195918.
If you've changed your setup, it may be worth resetting your Voice Control and Alexa integration. Please follow the steps I've listed within the answer in this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Same thing happening to me. Music just stops after a few songs. Has happened with my music library, Amazon and Pandora. I have a Play 5, Play 1 and a Connect Amp. I submitted diagnostic #8229939
Please try the steps I've listed in this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
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