Hello, I have a mix of Sonos Ones, Moves, and a Beam. My problem is that when I use a Sonos device to start playing news through Alexa with either “Play my Flash Briefing” or “Tell me the news” Alexa behaves erratically. Usually it will start repeating the lead story three times. And then the most annoying thing is when I say “Alexa stop” it will semi-mute for a second (indicating it heard me) and then just keep going. And we’ve tried all the variations of Pause, Stop Playing the News, etc. What does work is if we ask Alexa to play music and then the system will do that and then we can stop the music via voice. Obviously the button on the speaker works too. We use the NPR skills on Echo. I know it’s tempting to blame the skill but this skill works flawlessly on the Amazon Echo speaker we have. It is just the Sonos devices that don’t work. I spoke with Sonos tech help on the phone and they acknowledged the problem but I’ve received no follow-up.
I just upgraded my components in the spring. I have eight total now. I am still running S1 until those bugs get ironed out.
I’ve unplugged and replugged in my system but that hasn’t helped. And I’ve powered down and up router as well.
Any help would be appreciated. I used to recommend Sonos to my friends but I can’t until this issue is fixed.