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I have 2 new Play5 s that I am trying to get to play Amazon music.

When In the sonos app (Android) I add amazon music, authorize and Amazon says it has authorized Sonos to play, and to return to the Sonos app to continue.

However when I return to the Sonos app I see the following:

There was a problem adding Amazon music account. A connection to Amazon music could not be established.

I have tried over and over, same thing.

Pandora will play fine on the new speakers.

Help.
Anyone have any comments? Is there more info you need? Or am I posting in the wrong forum?
I've got exactly the same problem
... but the bigger problem is that no one from Sonos seems to reply to posts in this forum
I am having the same exact problem!!!
Have you checked these requirements?



https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE
Same problem here! Can we please get someone from SONOS to help... I am getting ready to return mine..
The strength of this forum is that people who have experienced workarounds pass their knowledge on to others...



Please try the actions I've listed within this post:



https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html
Same issue here. Sonos, where are you? Answer please.
Have you checked these requirements?



https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE



Ironically, this link doesn't connect.
Same issue here. Sonos, where are you? Answer please.



Hi thomasbricker



Your post is a bit vague as to what your actual issue may be; but that said have you reviewed the link below? Please let us know if you do; or don't, get things sorted out.



https://www.sonos.com/en-us/support/adding-music-sources



Cheers!
Have you checked these requirements?



https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE



Ironically, this link doesn't connect.



FYI - All the Help pages were moved to a new platform about 4-5 months ago, so links in old posts won't work.
Same issue here. Sonos, where are you? Answer please.



Hi thomasbricker



Your post is a bit vague as to what your actual issue may be; but that said have you reviewed the link below? Please let us know if you do; or don't, get things sorted out.



https://www.sonos.com/en-us/support/adding-music-sources



Cheers!



AJ,

Thanks for this link. Works great.

Problem is, when I go through the steps to add Amazon Music, it gets as far as "Name this service" I fill in the name and then it just sits there. It doesn't kick in the connection. Just hangs on the name screen.



Thats my issue.
Same issue here. Sonos, where are you? Answer please.



Hi thomasbricker



Your post is a bit vague as to what your actual issue may be; but that said have you reviewed the link below? Please let us know if you do; or don't, get things sorted out.



https://www.sonos.com/en-us/support/adding-music-sources



Cheers!



AJ,

Thanks for this link. Works great.

Problem is, when I go through the steps to add Amazon Music, it gets as far as "Name this service" I fill in the name and then it just sits there. It doesn't kick in the connection. Just hangs on the name screen.



Thats my issue.



Can you make sure that you aren't logged into any other Amazon accounts on your device.
@thomasbricker



Here are my suggestions...please follow them in order given...the first is quite obvious so no offense intended :8



1. Make sure your Amazon account is current (credit card used may have expired)

2. Delete the Sonos app

3. Reboot your router

4. Check that the software on your iOS or Android device is current

5. Re-install the Sonos app

6. Make sure you are entering the correct credentials for your Amazon account



Let us know if things are sorted out. Cheers!
I recently switched from a single unlimited plan through Apple App Store to a Family unlimited plan through Amazon itself. Is that what you are referring to?
I logged out and back in on Amazon Music. Im still not seeing it in My Sonos.
I logged out and back in on Amazon Music. Im still not seeing it in My Sonos.



OK...assuming your account is up to date and you can log in and out make sure no one else is using the account during setup. You should be the only one logged in.



Also, did you follow the other steps I suggested?
Oddly, I had not seen the other steps. I will try them when I get a chance. Thanks for those.
Ok. I went through all the steps.

Its working!!

Thanks AJ!

There was an additional step of manually adding the subcategories to My Sonos. Now that I have, its all fine.

Another odd thing. I have 5 Amazon Accounts and 5 Apple Accounts. The Apple Music accounts are clearly labeled. the Amazon ones are not.

Can I delete these by contacting Amazon directly?
Good to know you got everything sorted out!



If the extra Amazon accounts are no longer needed I say deleting them is a good idea. You don’t want to pay for what you aren’t using.



I’m sure Amazon can help you. Make sure you are logged out of the accounts before you contact Amazon.



You may have (or want) to change the credentials on the account you want to keep so as not to lock yourself out after the others are deactivated assuming they have similar credentials. If you do you’ll have to setup the account again in Sonos using the new credentials.



Cheers!
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