Hi



Can you confirm these points, sorry if some appear very basic:



1/ Have you added the same Spotify account in the Alexa App>Settings>Music & Media>Spotify as you have in the Sonos App?

2/ Have you set Spotify as the default music service in Alexa App>Settings>Music & Media

3/ What commands are using to control Spotify? Here is the link for commands:



https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.46718631.1453546248.1517733469-1491669311.1488879254



If 'Yes' to all of these then the steps I've listed in the Answer to this post detail the troubleshooting steps you need to take next:



https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009

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Thank you for your response. Yes tried all of those with no luck. To add more colour:



* my Amazon account is UK

* my Sonos account is UK

* my Spotify account is Singapore



Separately, I can start my podcast (Tunedin) using voice commands but cannot stop / pause the podcast.

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