My Sonos One is driving me crazy. I can use it with Alexa to play music in other rooms. But when I ask it to stop the music, or change the volume, or play a different song, Alexa says: "I can change the playback mode only when music is playing." The only way to adjust the music in the other room is to use the Sonos App.
Has anybody else encountered a fix? I have five Amazon echos or dots, and five Sonos boxes of various types. I have taken the whole system down and back up, and restarted the Sonos Skill in Alexa and recognized all devices. Nothing so far has changed this behavior.
I've owned Sonos' for 13 years and never had these kind of problems with set up. It feels like I'm dealing with a Microsoft product.