era 100 issue with alexa

  • 5 April 2023
  • 2 replies
  • 118 views

Alexa isn’t fully working on my era 100. I can’t control Spotify using it. Ive checked the Alexa app and my era 100 is on there but doesn’t seem to be linked as a speaker. When I ask Alexa to change songs , on my era, it tells me that it can’t support the stream and to add my era 100 device. Very strange. 


2 replies

I have a new Era 100 and am having the same issue. My Alexa dots all respond, and so does my Sonis Move but as you say I have to repeatedly ask my Era 100 and often no reply after several attempts. 
 

come on @Sonos you can do better. 
the Move works fine but not the newer speaker?

 

I removed my Dot from the room where my Era is so it looks better not having a flashing g plug and this is your sales pitch. Alexa. This is not a One SL.

please fix ASAP as its embarrassing shouting at your brand new ‘top of the range, expensive SMART speaker. 

Alexa is working fine on my Era100. Have you added Alexa as a service in the Era 100 settings?

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