Best answer by TheBrentWill
View original
Echo Dot Alexa unable to change music on Sonos Playbar, but works with Play 1, Play 3
Hi I just purchased an Echo Dot. I have named the sonos devices in my house as per the guidelines and can control them in all rooms except the playbar in the kitchen. When I say "Alexa" the music goes quiet in the kitchen (and presumably all rooms at present) so it is communicating correctly with the playbar, I can even ask it to stop the music. But if I say "play Radio 2 in the kitchen" alexa says "playing BBC Radio 2 from TuneIn On Kitchen" but nothing happens. Same with playing any music from the Amazon Prime service. It did actually work the first day I had the device, not sure what happened as everything is as it was before.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I'm having the same problem with my playbar in living room. When using the app, it will prompt me to confirm I want to switch from TV sound, so i am assuming Alexa is not able to overcome this command. So far it is not working well in general. Very unstable, have had to re-enable and shut down sonos several times.
I would call them 1 (800) 680-2345 or tweet at them on their support Twitter https://twitter.com/sonossupport
I reset everything - disabled the sonos skill, deleted the iphone app, turned off the echo dot, restarted everything including router, reinstalled app, reconfigured skill and all works ok.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.