Hi @t.dubaere, thank you for reaching us, and welcome to the Sonos Community. Can you please elaborate on your concern for us to assist you?

If you're having an issue with your Sonos system, please submit a diagnostic and reply back with the confirmation number. This will allow us to see how your system is functioning, and help provide a resolution.

If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.