Hi guys!

I’ve started having issues with my Beam since customer support told me to reset it after an interference noise kept happening.

Alexa had been working fine, everything looks good on both Sonos, Spotify and Alexa apps but when I ask Alexa to ‘Play Rage Against The Machine’ for example, she says ‘Now playing Rage Against The Machine from Spotify’ and then silence.

Same happens if I ask for a radio station.

I've done a bit of digging on here and tried all the unlinking accounts, deleting apps etc but no joy. 
Alexa will still turn on the lightswhen asked, TV sound and PS4 sound is fine, just no music.

I’m pulling out what’s left of my hair and Sonos customer support aren’t replying now which is disappointing.

Thanks so much