I also have the same problem that Alexa is too loud on my Move. When I have music playing softly in the bedroom and ask Alexa anything she shouts the house down. 

Far to loud be of any use in a bedroom. 

Please fix as it used to worrk really well until fairly recently.

Yep, same here, sounds like the voice control is trying to pick a fight by shouting back…

It used to work fine, but now, do the boffins at Sonos control wear ear defenders?

Same here. Alexa way too loud.
SONOS One. 

Sonos Team: Just to be clear I can adjust the volume of Alexa. It’s just that the lowest volume of Alexa is louder than it used to be. Before the volume setting of music or podcasts was very close to the volume of Alexa. Now Alexa’s volume is more like 4 when the music is at 1. 

Why doesn't sonos just revert back from the last update. Its so rude they don't for their new speaker...ugh? I'm disabled and need Google assistants to do anything. Moderator please reply. Ryan

Same here.  I use the Era 100 for my home office speaker.  Even with no music playing, the Alexa announcements (someone at the door, etc.) are entirely too loud and interrupt meetings and phone calls.

Same issue here. Alexa voice very loud, shouting.

Please fix.

Same issue here. Alexa suddenly became much louder at the beginning of November. Even on volume Zero Alexa is too loud for the late night and early morning commands. ​@SONOS please fix this!  It’s an issue on all my devices now. 

Same here too, I was silently watching this thread in the hope it would be fixed fairly quickly, but apparently not and this needs to gain more traction. Sonos doing what they do best and ignoring problems, it’s a real shame that their customer service element is so poor compared to their speaker quality.