I also have the same problem that Alexa is too loud on my Move. When I have music playing softly in the bedroom and ask Alexa anything she shouts the house down. 

Far to loud be of any use in a bedroom. 

Please fix as it used to worrk really well until fairly recently.

Yep, same here, sounds like the voice control is trying to pick a fight by shouting back…

It used to work fine, but now, do the boffins at Sonos control wear ear defenders?

Same here. Alexa way too loud.
SONOS One. 

Sonos Team: Just to be clear I can adjust the volume of Alexa. It’s just that the lowest volume of Alexa is louder than it used to be. Before the volume setting of music or podcasts was very close to the volume of Alexa. Now Alexa’s volume is more like 4 when the music is at 1. 

Why doesn't sonos just revert back from the last update. Its so rude they don't for their new speaker...ugh? I'm disabled and need Google assistants to do anything. Moderator please reply. Ryan

Same here.  I use the Era 100 for my home office speaker.  Even with no music playing, the Alexa announcements (someone at the door, etc.) are entirely too loud and interrupt meetings and phone calls.

Same issue here. Alexa voice very loud, shouting.

Please fix.

Same issue here. Alexa suddenly became much louder at the beginning of November. Even on volume Zero Alexa is too loud for the late night and early morning commands. ​@SONOS please fix this!  It’s an issue on all my devices now. 

Same here too, I was silently watching this thread in the hope it would be fixed fairly quickly, but apparently not and this needs to gain more traction. Sonos doing what they do best and ignoring problems, it’s a real shame that their customer service element is so poor compared to their speaker quality.

Having the same problem as you all. Volume is on 1, asked Alexa what the weather forecast is, jumped out of my skin when she replied on full volume!

Hi , brand new Sonos owner here (2 era 100s) , just painfully discovered this flaw after listening to loud music and then later asking Alexa the weather . 
 

i have removed Alexa from Sonos until there is a update, just stick to the old echo dot we have. 

 

Other issue which I resolved was the 2 speakers would not pair , apparently my BT smart hub2 needed 5ghz switched off. Can this be switched back on now the speakers are paired in stereo ?

Mark. 

1. Information linkage for those who have the same problem
(1) As of 11/22, it has been confirmed that this is a problem with SONOS products and that it is being addressed.
　The Japanese support office has responded as follows.
　(The Japanese original has been translated into English.)
=====
Our team has thoroughly investigated the issue of Alexa volume not being controlled,
We have found that the volume level of Alexa's response is higher than expected.
Thank you for your report. We are still investigating this issue,
We do not have an estimated date for a fix at this time.
This matter has been forwarded to our dedicated team, who is currently investigating.
Our team is currently working hard to resolve this issue.
=====

(2) The version of my environment where the issue is occurring is as follows
   IOS app 80.11.51 (release date 11/4) 
   SONOS one 81.1-58210 (release date 10/29)

 2. Requests for improvement to SONOS
(1) Appropriate internal information coordination
　From the best answer given by Corry P in the community, I thought that this issue was already under internal investigation as a SONOS product issue.
　I had informed the Japanese support office of the existence of this community article, the fact that the problem did not occur on Amazon devices in my environment, and other event information and diagnostic data, and had told them that there was a strong possibility that the problem was caused by a SONOS product. However, as of 11/19 and 11/20, I received a request to contact Amazon because the problem is with the Alexa app.
(2) Sincere response
　The Japanese support contact finally disclosed the information after the fourth email reminder when I asked during troubleshooting whether there had been a recent app or device firmware upgrade in my environment. (Initially on 11/4, the response was that there had been no change, but I was eventually able to confirm that there had been a change. If they had told us sooner, we could have avoided unnecessary troubleshooting.)
　The Japanese support office also told us that they are currently doing their best to resolve this issue, but they have not provided any information on their activities to resolve the issue. If there is no fixed schedule for the fix, we would like to know the status of the investigation and the date of the announcement of the planned fix date.
 

It's just awful….

Is anybody even testing the basics before releasing?

This should be handled as a show stopped and fixed immediately. We have nine Alexa enabled Sonos Speakers, all of them shouting when talked to.

Edit: Sorry I have to correct myself, at least the Roams seem to be fine.

Same issue here, Sonos Move. Alexa used to be pegged to level of music but now it’s stuck at a loud volume that I can’t reduce. Really annoying.

For a month now, no news, no solution

​@SONOS Can you please share any news of this issue.

Is it a known issue to Sonos?

Is it on the agenda to be fixed?

Is there a work around for us users to be able to use Alexa again via our expensive Sonos speakers?

Please don’t ignore us :(

Corry P (Sonos support), 30 days after your response above do you have an estimate or ETA yet? Please provide an update, or let us know who we can contact instead. 

Hi ​@Adrian Stent 

I appreciate what it must be like for you to wait with no idea of how long you will be waiting for - personally, I am waiting to be able to add Alexa to two speakers. Much like this issue, however, I have no idea how long it will take before I can. 

Not only do I not have access to see how long something might take, no-one even makes that estimate in the first place. The issue will be resolved when it is resolved, and neither you nor I will have any prior notice as to when it will happen. Even if we did come up with an estimate, I would not be informed, and if I was, I would not be allowed to share it publicly - we’re not about to hand out dates so people can get even more annoyed if we miss one.

No-one is going to be able to provide you with this information - they probably wouldn’t even say as much as I just have.

Sorry I could not be of more help.

Hi ​@Corry P 

Thanks for responding so quickly to my comment. I understand that commitment on dates is tricky. It would be good to hear officially that the issue is known and that a fix will be delivered at some point.  Is that sort of information available somewhere else, or should we take your initial response as official acknowledgement and commitment to fix?

Hi ​@Adrian Stent 

Yes please.

I just set up an Era 100 and couldn’t believe how loud both Alexa assistant and Sonos assistant were in comparison to the volume the music was playing. In the morning I like to set the speaker playing quietly to start the day - and Alexa woke the whole family up, booming “Now playing….”! Sonos assistant seems even louder.

I’d love a separate setting for the volume of the voice control but it should at very least be close to the volume that’s been set.

Looks like I’ll have to return the product.

A disappointing first experience with Sonos. For a company that clearly spends so long on sound quality, having such a radical disparity in volume on the assistant voice seems like a huge oversight - I see from other threads similar issues have been unresolved by the company for quite some time...

Hi ​@Corry P 

Thank you for doing everything possible within your limited authority.
We hope that you will continue to ensure that the voices of the community are heard within the company.

In general, addressing defects in existing features for existing customers is a top priority for our responsibility to provide products and services, as well as for business continuity.
Furthermore, I know that you have been mindful of your commitment to applying rigorous testing since the May launch incident, and I trust that you are doing your best to address existing feature defects, especially those that occurred in the release-up phase.
However, it is hard to know the status of the response at all.
I would like to reiterate that we receive requests from our customers for information linkage on the time of resolution and the status of response (e.g., the cause has been identified, the correction has been started, etc.).

Another “me too” post. I’d like Google to stop yelling at me when the speaker is at 7% volume. 

Another “me too” post.  Alexa is yelling at our family.

So, once again, Sonos technicians break the software and don’t know how to repair it… roll it back perhaps! Don’t they test things, on no, we are the guinea pigs nowadays. 
they now shout out confirmations late at night, even in whisper mode Alexa gives stage whispers in response.